RoyalCasino Privacy Policy

01. Overview

RoyalCasino takes privacy seriously. We collect only the personal data we actually need to operate your account, process payments, and comply with our legal obligations. We do not sell your personal information to third parties for their own marketing purposes. We do not share your data with anyone who does not need it to provide a service to you directly.

This policy covers everything from the moment you land on royalcasino.vu — whether you are browsing as a guest, creating an account, making a deposit via JazzCash or Easypaisa, placing a bet on a PSL match, or contacting our support team. Wherever you interact with RoyalCasino, this policy governs how your information is handled.

We have written this policy to be as plain and readable as possible. Legal language is unavoidable in some places, but we have kept it to a minimum. If anything is unclear, the support team can explain it — just open a live chat or send an email to [email protected].

02. What We Collect

The table below sets out the categories of personal data we may collect from you:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, health information, or biometric data beyond what may be present on identity documents submitted for KYC.

03. How We Collect Your Data

We collect personal data through three main channels:

• Directly from you — when you register, complete your profile, submit verification documents, make a deposit or withdrawal, contact support, or interact with any feature of the platform.
• Automatically — when you use the website or app, technical data including your IP address, device details, session duration, and navigation patterns is collected automatically by our systems and by cookies.
• From third parties — payment providers such as JazzCash, Easypaisa, and Raast share transaction confirmation data with us when you make a deposit or withdrawal. Identity verification providers may confirm document authenticity during KYC. Fraud prevention systems may share risk signals with us based on your technical data.

04. Why We Use Your Data

Everything we do with your personal data has a specific purpose. We do not process data "just in case" it might be useful later. The main reasons we use your data are:

• Account management: To create and maintain your player account, process logins, and manage your account preferences and security settings.
• Payment processing: To receive PKR deposits via JazzCash, Easypaisa, Raast, bank transfer, and cards, and to send withdrawal payments to your verified account.
• Identity verification (KYC): To confirm that you are who you say you are, that you are 18 or older, and that your payment method is in your own name. This protects you and is required for processing withdrawals.
• Platform operation: To run the games, process bets on cricket, PSL, T20, football and other sports, record gaming history, and calculate bonus wagering progress.
• Fraud and security: To detect and prevent account takeovers, fraudulent deposits, money laundering, and bonus abuse. This involves automated analysis of behavioural and technical data.
• Customer support: To respond to your queries, resolve disputes, and maintain records of support interactions for quality and training purposes.
• Legal compliance: To meet anti-money laundering obligations, retain transaction records for the required period, and respond to lawful requests from authorities.
• Marketing (with consent): To send promotional emails, push notifications, and bonus offers — only if you have opted in. You can withdraw your marketing consent at any time from Account Settings.

05. Payment Data & PKR Transactions

All financial transactions on RoyalCasino are denominated in Pakistani Rupees (PKR). We work with established Pakistan-based payment providers including JazzCash, Easypaisa, and Raast, as well as bank transfer and card payment processors.

When you make a deposit or request a withdrawal, the following applies to your payment data:

• Full card numbers and full mobile wallet account numbers are never stored on RoyalCasino servers. Payment data is tokenised by our payment processors.
• We store the last four digits of your card or account number and the payment provider name solely for the purpose of matching withdrawals to the correct account.
• Your transaction history — deposit amounts, withdrawal amounts, dates, and reference numbers — is stored in your account dashboard and in our records for the legally required retention period.
• We share only the minimum necessary transaction data with payment processors to complete each transaction. Payment providers are bound by their own data protection obligations.

06. Sharing Your Data

We do not sell your personal data. We share it only where necessary with the following categories of recipients, all of whom are bound by confidentiality obligations and data protection requirements:

• Payment processors: JazzCash, Easypaisa, Raast, bank transfer partners, and card payment processors — to complete deposits and withdrawals in PKR.
• Identity verification providers: Third-party KYC service providers who verify the authenticity of your submitted documents during account verification.
• Fraud prevention services: Automated risk-scoring systems that analyse technical and behavioural data to flag potentially fraudulent activity before it causes harm.
• Customer support platforms: Live chat and ticketing software providers that host our support communications. These providers do not use your data for their own purposes.
• IT and hosting providers: Cloud infrastructure and server providers who host the RoyalCasino platform under strict security and confidentiality agreements.
• Legal and regulatory authorities: Where we are required by law to disclose information, for example in response to a lawful order or as part of an anti-money laundering investigation.

We do not share your data with advertisers, data brokers, or any organisation that would use it for purposes unrelated to your RoyalCasino account.

07. Cookies & Tracking Technologies

RoyalCasino uses cookies and similar tracking technologies on royalcasino.vu and in the mobile app. Cookies are small text files stored on your device that help us deliver a better experience.

You can manage or disable non-essential cookies through your browser settings at any time. Please be aware that disabling certain cookies may affect how some features of the platform work. We do not use third-party advertising cookies or allow external advertisers to set cookies on our platform.

08. How We Protect Your Data

Data security is not an afterthought at RoyalCasino — it is built into every layer of the platform. We apply a combination of technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.

• SSL/TLS encryption protects all data transmitted between your device and our servers. You will always see HTTPS in the address bar.
• Passwords are hashed using industry-standard algorithms. Even our own team cannot read your password.
• Two-factor authentication is available on all accounts and strongly recommended. Enable it in Account Settings in under two minutes.
• Access controls ensure that only authorised RoyalCasino staff can access player data, and only to the extent required for their specific role.
• Payment tokenisation means full card and mobile wallet numbers are never stored on our servers.
• Automated fraud monitoring runs continuously to detect unusual activity on accounts and flag it for review before harm occurs.
• Regular security reviews of our systems and infrastructure are conducted to identify and address vulnerabilities.

Despite these measures, no online platform can guarantee absolute security. If you suspect your account has been compromised, contact support immediately and change your password. We will investigate and take action to secure your account as quickly as possible.

09. Data Retention

We retain your personal data only for as long as necessary for the purposes it was collected, and for as long as required by our legal obligations. The main retention periods are:

• Active accounts: Personal data is retained for the full duration your account is open and active.
• Closed accounts: After account closure, we retain identity and financial records for a minimum of five years to comply with anti-money laundering record-keeping requirements. This period may be longer if a legal investigation is ongoing.
• Support communications: Chat transcripts and email correspondence are retained for up to two years to assist with dispute resolution and quality review.
• Technical logs: Server logs, including IP address records, are retained for up to 12 months and then deleted automatically.
• Marketing data: If you have opted in to marketing, we retain your preference record until you opt out. After opting out, records confirming the opt-out are kept for as long as necessary to demonstrate compliance.

Once the applicable retention period has passed, personal data is securely deleted or anonymised so that it can no longer be associated with you.

10. Your Rights

You have meaningful rights over your own personal data. These rights are not just on paper — you can exercise any of them by contacting our support team. We will respond within a reasonable timeframe, typically within 30 days.

To exercise any of these rights, contact our support team via live chat or email at [email protected]. There is no charge for making a request. We may need to verify your identity before acting on a request to ensure we are responding to the right person.

11. Minors

RoyalCasino is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. If you believe that someone under 18 has registered on the platform, please contact us immediately at [email protected].

Any account found to belong to a minor will be closed immediately. Any funds deposited will be returned to the original payment method after verification. Identity verification during registration is one of the key tools we use to enforce the age restriction.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in how we operate, changes in technology, or changes in our legal obligations. The "Last Updated" date at the top of this page will always show when the most recent revision was made.

For significant changes that affect how we use your personal data, we will notify active players via on-platform notifications or by email before the change takes effect. Continued use of the platform after a policy update constitutes your acceptance of the revised policy.

We recommend reviewing this page periodically. The current version is always available at royalcasino.vu/privacy-policy.

13. Contact Us

If you have any questions about this Privacy Policy, want to exercise one of your data rights, or have a concern about how your personal data has been handled, please get in touch. Our team is available 24 hours a day, 7 days a week.

The fastest way to reach us is via the live chat icon available on every page of the platform when you are logged in. For data rights requests or privacy concerns, you can also contact us by email:

When contacting us about a data rights request, please include your registered username and the email address associated with your account so we can locate your records quickly. We may need to verify your identity before we can act on your request.